HostGator Reviews

Thanks!
Steep prices. Good customer support. Good conditions. Nice equipment. I advise.

Great experience so far with customer service! Had a lot of useful help!

It’s been a hassle migrating my site and all the stuff I had on it did not migrate

I bought a domain name and a hosting plan from Hostgator. Though it is not my usual area of expertise, I am trying to build up my website. At some point Ihad difficulties and Hostgator support team was up to the task in supporting me to resolve the issues. One of my main issues was a registral mistake I amde at the beginning but this was solved after escalating my issue to admins. Thank you Hostgator.

So I saw a bad review here saying that the customer support asked for login credentials. The Hostgator rep Erinn said, "That is 100% unacceptable and not how our agents are trained to do things". I am in tech support chat with "Michael" who "disconnected" and then "John" who also asked for my login info. As the previous reviewer asked, What year is this? Can I get a 503 error resolved without having to have a shady interaction?

Using WordPress via hostgator, it's super easy, got my site live in no time ????

Didn't actually fix the problem. I'll have to find a new host.
UPDATE: Bit of confusion on the Trust Pilot thing. HostGator reached out to me with lightning speed and fixed the problem (which wasn't something simple.)
I'm fixed. They did a good job, and I appreciate their knowledge and service.

Day 3, of support request from my Dedicated Managed Server Support. I am informed that that "Admin" will get back to me. Since I can't do any business with many unhappy customers I might as well give a day by day update to help other not to signup with HostGator. They are not what they once were. Their service has nearly grinded to a halt and has become a "door stop" to any sort of stable ecommerce. They say a picture says a thousand words... see attachment.

Paid over $500.00 and now they refuse to give a refund saying i only had 45 days to request one.
I cancelled my hosting. Its unjust enrichment they get to keep almost $400 of my money and they do nothing. More bad reviews to come their way.

It is very usefoul and it hase great support if u have problems with your web page.Its very cheap and i recommend it to evryone

I bought a dedicated server from HostGator on March 10th, 2021. Since the first day, I have been requesting help from their IT team. When I contact chat support they always explain they could only do first-level tech support which is okay but then when I ask to get further help, they explain that the case needs to be escalated. The level 2 tech support can only be contacted via email. It takes forever to get a response. It is now 14 days after, I made the purchase and I am still not set up. I am still waiting for IT support from HostGator. They need to have a direct number for help that is level 2 tech support. It is unacceptable.

I`ve been using Hostgator to develop many websites, I have no complaints the packages and customer service is great